What a bunch of friggin' retards City Link are... I mean how hard is it to deliver a parcel these days with the likes of Satellite Navigation, Google Earth and every other advantage we have to see the exact locations of places on the planet.
3 attempts at delivering to a place where the post code has only one possible destination and they managed not to be able to find it. My parcel even had my office direct line AND my mobile phone number on and the driver was unable to think to call if he was struggling.
My automatic transmission kit for the FTO was supposed to arrive with me on Thursday but by 5pm I was getting a little worried. I gave Camskill an email and they responded right away with a tracking code. Apparently the driver had attempted delivery at 3pm and we had been carded to let us know they had done so. Had they fuck... our site has one entrance and in an open plan car park we have 2 buildings that are open throughout the day. Nothing whatsoever...
Friday am I gave City Link a call to find out where the fuck things were.. the woman assured me that the driver had our location, knew where he was going and she had logged the name of our company to relay this to the driver to ensure he knew where to go this time. By 3pm we had no sign of any Yellow and Green vans.
So I called again... yet again the woman told me that the driver was still out for delivery and they knew where they were going. She reread my address and details and everything sounded ok. By 5pm I was pissed, still nothing. At 5:10pm their online tracking system had updated to let me know they had failed delivery again, this time at 2:37pm and once again we had been carded. Once again we hadn't.
I was steaming and immediately called them to give them a piece of my mind; that they were an inept bunch of monkeys with the same amount of common sense as a retarded squirrel. The woman was dumbfounded so she passed me across to some Northern driver who told me "ee, tut drivers durt av sat navs" and after decifering that, I told them to hold on to it and I would have to try and collect it on Saturday which was a 40 mile round trip to boot.
We landed at 11ish on Saturday at the Preston depo and to rub salt into the wound the young ginger prick behind the counter had put it out for delivery himself, even though I explicitly told them not to. I looked at him and just shook my head, I mean what else can you do when you're dealing with a company who can't do their job AND can't follow instructions. He got on the phone and rang the driver, who would be back at the depo shortly so I was asked to wait 20 minutes in my car until then. So I did to let the rage calm down.
I gave them half an hour and went back in and ginger bollocks had my parcel waiting for me fortunately for him. The box was pretty battered and I had to laugh when I saw a big sticker on it saying "Hold in cage - Customer to collect Saturday AM" - being able to read can be added to the list of things City Link are incapable of. Fortunately for me everything was ok and inside the box, largely thanks to the excellent wrapping by Camskill.
And thats a wrap... the next time you order something to be delivered, try and avoid City Link... they're a pride of dongs*!
* I don't know the collective noun for a group of penii but I'm sure knowing men, it would be a pride...
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